Policies

Refund policy

We stand by our product and want our customers to be satisfied with brixtarps however, if you were not satisfied with your shoes or need help with a return we would love to help out by offering these three options: exchange, store credit, refund.

Exchange

All Full priced orders (or those placed with a discount code) are eligible for Free Exchanges within the US. Once you've received your order, you have a 30-day window to request an Exchange. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. Please allow 3-5 business days from the date we receive your return to complete your exchange.

To request your exchange, please follow the instructions below.

Store credit

All Full priced orders (or those placed with a discount code) that are kept in their original unworn condition and packaging are eligible to be returned for Store Credit within the US. Once you've received your order, you have a 30-day window to request a Return for store credit.

To request Store Credit, please follow the instructions below.

Refund

All Full priced orders (or those placed with a discount code) that are kept in their original unworn condition and packaging are eligible for Free Returns within the US. Once you've received your order, you have a 30-day window to request a Refund.

*Any item that has been worn, altered, damaged, or washed will not be eligible for a refund. To request your refund, please follow the instructions below.
  • If you have received defective, damaged, or incorrect merchandise, please contact us directly at info@brixtarps.com
To begin your return process follow these instructions:
>> Make sure the product is in its original, unworn condition. The brixtarps can be re-used and resealed for shipping your return.
>> Enter your Order # and Email found in your order confirmation and select the items you wish to return or exchange.
>> Select whether you wish to initiate an exchange, store credit, or a refund.

>> Once you begin the return process, you have 2 weeks to send the order back before the return window expires.
>> You will receive a notification with your refund or exchange confirmation as soon as your order has been received and processed by our Returns Center.
>> If you have any questions or receive any errors trying to generate your label, please feel free to reach out to us. Please note: Any item that has been worn, altered, damaged, or washed will not be eligible for a refund. All items returned in a used, worn, or altered state will be automatically sent back to the customer. To generate your return label, please use the app below:

Returns

>> Product purchased on Final Sale are not eligible for Returns or Exchanges.
>> Any item that has been worn, altered, damaged, or washed will not be eligible for a refund. Items returned in a used, worn or altered state will be automatically sent back to the customer.